ck111 Privacy Policy

ck111 is an online gaming platform operating at ck111.one, serving players primarily in Bangladesh. When this Privacy Policy refers to "ck111", "we", "us", or "our", it means the company that operates the ck111 platform and is responsible for the personal data you provide when using our services.

As the data controller, ck111 determines the purposes and means of processing your personal data. We are committed to handling that data responsibly, transparently, and in accordance with applicable data protection laws.

This Privacy Policy applies to all personal data collected through the ck111 website, mobile app, customer support interactions, and any other services we provide. It should be read alongside our Terms and Conditions and Responsible Gaming Policy.

ck111 collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with our services, and occasionally from third parties such as payment providers or identity verification services. Here is a breakdown of what we collect and why:

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or responsible gaming obligations.

ck111 uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which we process your data are:

• Account management: Creating and maintaining your ck111 account, verifying your identity, and managing your preferences and settings.
• Transaction processing: Handling deposits, withdrawals, and bonus credits accurately and securely.
• Legal compliance: Meeting our obligations under anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and gaming licence conditions.
• Fraud prevention: Detecting and preventing fraudulent activity, account abuse, and unauthorised access.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and providing appropriate support tools.
• Platform improvement: Analysing usage patterns to improve the ck111 platform, fix bugs, and develop new features.
• Customer support: Responding to your queries, complaints, and requests efficiently.
• Marketing communications: Sending you relevant promotions and offers — only if you have opted in to receive them. You can opt out at any time.

ck111 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing necessary to provide the services you have signed up for, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and gaming licence conditions.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications, where you have explicitly opted in. You can withdraw consent at any time without affecting the lawfulness of prior processing.

Where we rely on legitimate interests as our legal basis, we carry out a balancing test to ensure that our interests do not override your fundamental rights and freedoms. If you would like more information about any specific balancing test, contact us at [email protected].

ck111 does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment providers: We share necessary financial data with bKash, Nagad, and other approved payment processors to handle your transactions securely.
• Identity verification services: We use third-party KYC providers to verify your identity as required by our licence conditions. These providers process your ID documents under strict data protection agreements.
• Technology providers: We work with hosting, analytics, and security service providers who process data on our behalf under contractual data processing agreements.
• Regulatory authorities: We may be required to share data with gaming regulators, financial intelligence units, or law enforcement agencies where required by law.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties who process data on behalf of ck111 are required to implement appropriate technical and organisational security measures and to process data only in accordance with our instructions.

ck111 uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can keep improving it.

The types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of these without affecting platform functionality.
• Preference cookies: Remember your settings such as language preference and display options so you don't have to set them every time you visit.
• Analytics cookies: Help us understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Marketing cookies: Used only if you have consented to receive personalised promotions. These help us show you relevant offers based on your activity on ck111.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your experience on the ck111 platform.

ck111 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are:

• Account data: Retained for the duration of your account and for a period of up to 5 years after account closure, as required by AML and gaming regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping requirements.
• KYC documents: Retained for the period required by our gaming licence and applicable AML regulations, typically 5 years from the end of the business relationship.
• Support communications: Retained for up to 3 years from the date of the interaction, unless a longer period is required for an ongoing dispute or legal matter.
• Marketing data: Retained until you withdraw consent or for a maximum of 2 years from your last interaction with ck111 marketing communications.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

You have a number of rights over your personal data held by ck111. Here is what each right means in practice:

ck111 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised staff can access personal data, and only to the extent required for their role.
• Regular security audits and penetration testing by independent security professionals.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Continuous monitoring of our systems for suspicious activity and potential security incidents.
• Staff training on data protection and security best practices.

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your ck111 account and to contact us immediately if you suspect any unauthorised activity.

ck111 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, we will close the account immediately, delete all associated personal data, and return any deposited funds to the payment source.

If you believe a minor has registered on ck111, please contact us at [email protected] immediately so we can investigate and take appropriate action.

ck111 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or a prominent notice on the platform before the changes take effect.

The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy periodically to stay informed about how ck111 protects your privacy. Continued use of the platform after a policy update constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck111 handles your personal data, please get in touch with us. Our support team is available 24/7 and will respond to privacy-related enquiries as a priority.

• Email: [email protected]
• Live Chat: Available in your ck111 account dashboard
• FAQ: Visit our FAQ page for answers to common questions

When contacting us about a data-related request, please include your registered email address and a brief description of your request so we can assist you as quickly as possible.